| Queries & Complaints [message #3658] |
Fri, 31 October 2008 14:42 |
 Helraiser 
Messages: 1172
Registered: April 2008 |
Senior Member
Guild Officer |
|
|
Queries & Complaints Guidelines
With the guild expanding rapidly thanks to the good work put in by all members we have had to rethink our complaints and queries procedures. We rarely get complaints in TLO, but we do get a lot of queries, most of which are friendly and understandable. However, with our increasing numbers, it does mean that officers can spend a significant amount of time every evening dealing with these issues before they even get a chance to play the game.
To help spread the load we have agreed to the following:
'All queries, issues and complaints should be directed to an officer. They will attempt to explain or resolve the query at this stage. You will be asked if you are happy with the explanation. If you are unhappy you can ask for the issue to be escalated to a full officer meeting. A decision will then be made by the officers with a final ruling by the guild leader (Daurbor). This decision will be final and additions to guild rules will be made, if necessary, to accommodate the decision.'
The guild has very few rules and we really don’t want to be adding in new ones for every minor issue that comes up. Please think carefully before you make a complaint, is it that important? With 65 unique accounts, even if members complain only once a year, we have 5 complaints to deal with every month.
We want this to be a relaxed and fun guild and, most of the time, it is. Please remember that every decision is made for the benefit of the guild as a whole. Hopefully we get more right than wrong  .
TLO officers
[Updated on: Sun, 18 October 2009 18:48]
Helraiser 90 Defiler / 70 Jeweler (450 transmuter)
Heldark 82 Templar / 90 Sage (450 Transmuter)
Chantt 90 Illusionist / 84 Alchemist (450 transmuter / 420 Tinkerer)
Piperr 80 Troubador
|
|
|
DKP Pages
Members
Search
Help
Register
Login
Home
E-mail to friend 
